The Greek company “HELION S.A.”, that operates HELION VILLAS is committed to protecting the privacy of the individuals and customers that visit our website. The security of their personal information and data is our priority. We will be clear and transparent about the information we are collecting and the way we shall handle that information.
This Policy sets out the following:
The type of personal data we collect and process about you in connection with your relationship with us as a visitor to our website;
Where we obtain the data from;
How we handle the data;
How we store the data;
Who we transfer/disclose that data to;
Your data protection rights;
Our compliance with the data protection rules.
All personal data is collected and processed in compliance with Greek and EU data protection laws.
Type of personal data we collect
Personal data means any information relating to you which allows us to identify you, such as your name / surname, contact details and information about your access to our website.
We may collect personal data from you when you contact us, through the form provided in our website, use our website, participate in a survey or competition, and event. Specifically, we may collect the following categories of information:
Name, home address, e-mail address, telephone number, passport or other recognized personal ID card numbers and details.
Information about your use of our website.
The communications you exchange with us or direct to us via letters, emails, calls, and social media.
Location, including real-time geographic location of your computer or device through GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, if you use location-based features and turn on the Location Services settings on your device and computer.
Purposes of using your personal data-period of storage
Your data may be used for the following purposes:
Providing products and services you request: we use the information you give us to perform the services you have requested for in relation to the products that are provided in our website.
We may also process your personal data to comply with a legal obligation (e.g. tax and accounting purposes).
Additionally please note that only children aged 16 or over can provide their own consent. For children under this age, consent of the children’s’ parents or legal guardians is required.
We will not retain your data for longer than is necessary to fulfill the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
We must also consider periods for which we might need to retain personal data in order to meet our legal obligations (e.g. in relation to tax and audit reasons) or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.
Additionally, we will keep your personal data that we use for business purposes, unless of course, you decide to request their deletion.
When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimize over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you. In this case we may use that information without further notice to you.
Securing your personal data
We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology.
SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet. All payment details are transmitted over SSL across dedicated network infrastructure (Multiprotocol Label Switching-MPLS) and stored in compliance with Payment Card Industry Data Security Standards (PCI DSS).
Sharing your personal data
Trusted service providers we are using to run our business such as cloud service and e-mail marketing service providers assisting our marketing team;
Legal and other professional advisors, law courts, if required in case of a potential dispute, or any state or judicial authority in case of an ongoing investigation;
When our use of your personal data is based on your consent, you have the option to withdraw your consent to our processing and delete your personal data at any time. You can do this by submitting your request through our mail services (see below on Your data protection rights section).
WHAT ARE COOKIES?
A cookie is a small text file embedded in your hard drive by the server of the site you are visiting. This file is neither a virus nor spyware.
WHAT ARE THEY USED FOR?
Cookies are used to make surfing on the web easier for you. What actually happens when you visit an online shop for the first time is that the site’s server sends a file to your computer, which installs itself automatically on the disk. Thanks to this cookie, you will be recognised the next time you visit the same site and you won’t have to enter all your details again. In a nutshell, cookies customise your web experience.
TYPES OF COOKIES
There are three different types of cookies:
Session cookies: these are mainly used by online shops and allow you to keep items in your basket when shopping online. These cookies expire when the browser is closed
Permanent cookies: these remain in operation, even when you have closed the browser. They remember your login details and password so you don’t have to type them in every time you use the site. The law concerning permanent cookies stipulates that they need to be deleted after a period of six months
Third-party cookies: these are installed by third parties with the aim of collecting certain information to carry out various research into behaviour, demographics etc.
Your data protection rights
As provided by the existing legal framework, you have the right to:
- Request information on whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request rectification of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no sufficient or legal reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
- Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
- If you have any further questions about this policy or how we handle your personal information, please get in touch with us at
Please note that requests for data access, erasure, etc. are dealt with via e-mail at .
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
You also may have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant supervisory authority (Hellenic Data Protection Authority, http://www.dpa.gr/)